Al Cielo Hotel
Carretera Federal Cancun-Tulum KM 264.6, Bahia Xpu Ha
Playa del Carmen, Quintana Roo, 77710, Mexico
984 840 9181

Reservation Policy

CANCELLATION POLICY:

- No pets

- Hotel Cancellation & No show Penalties:

  • Low Season (Sep. 16th-Dec. 19th & May 2nd- June 30th)
  • High season (January 8th-May 1st)
  • Summer High (July 1th – Sep. 15th)

- Any Reservation Cancelled will be charged - 1 Night deposit

- 25 days or less in advance- 2 Nights deposit

Prime Season (December 20th - January 7th)

Easter Holliday

- 100% deposit penalty at any time

- No Show - 100% deposit penalty